Delta airlines contact center analyisis

Recent Topics

Delta is an air carrier that provides scheduled air transportation for passengers and cargo throughout the United States and around the world. Some complaint about the customer service Since Delta was trying to improve its customer services because it affects directly the number of travelers, thus the company was focusing on training its employees to and offered to those training programs and seminaries to improve their service.

Uncomfortable seats From some customers opinion I conclude that there some seat especially the economy class in the old aircrafts are uncomfortable. Also they can do it via their smartphone using the bag tag number. Emerging market and expansion aboard: The options being analyzed are Mexico, Argentina and Chile.

And the company did a huge mistake for using those plan for long time flight so the customer in this case will be disappointed and they admitted that they have spent the worst flight on their life Opportunities 1. It is a founding member of SkyTeam, a global airline alliance that provides customers with worldwide destinations, flights and services.

Delta Airlines Headquarters Information

Also it plans to offer to the flat bed seat to the entire international fleet. Lack of online presence: So employees worked as a team not individually, which lead them to focus on the quality of their services.

As we know multisite contact centers around the world enhance business flexibility and eliminate the physical and geographical restrictions that previously limited how and where enterprises could use their contact centers.

Price wars and revolution In this case the company should delayed flights, as a consequence its revenue will decrease.

Delta Air Lines: The Latin America Contact Center Decision Harvard Case Solution & Analysis

The Company offered customers service to destinations with Delta and Delta Connection carrier service to destinations in 58 countries in January To Latin America and the Caribbean, Delta offered more than weekly flights to 63 destinations in January The purpose of this study is to determine which is the better option for Delta in terms of the outsourcing of a regional contact center for Latin America, taking into account the positive and negative aspects of every option involved by using as reference factors like labor cost, labor law and economic stability.

Introduction Delta Air Lines, Inc. Product and service expansion Sky-bonus is a service designed for company to collect points and become member in delta sky club. Strong brand equity 5.

Delta Air Lines

Market share leadership 3. Flights are usually on time 6.For general travel help: Tweet us @Delta Disability Assistance Call For customers with hearing or speech disabilities: Dial Learn more about traveling with special needs. Whether booking a new flight or updating an existing reservation, Delta has you covered.

Browse our FAQs & Help Center to find out more. Skip to main content Contact Delta Cargo; Subsidiaries > Reservations & Refunds Whether booking a new flight or updating an existing reservation, Delta has you covered. Update directly through Delta. Delta Air Lines, Inc. (Delta) is an air carrier that provides scheduled air transportation for passengers and cargo throughout the United States and around the world.

The Company offered customers service to destinations with Delta and Delta Connection carrier service to destinations in Delta Air Lines, Inc.

Swot Analysis of Delta Airlines

Customer Care P.O. Box Department Atlanta, GA This report examines Delta Air Lines Weaknesses, Inc.'s key business structure and operations, history and products, and it provides summary analysis of key revenue lines and strategy.

Use this report to understand the internal and external factors that affect Delta Air. Strong brand equity * “welcome change welcome new delta” * Due to its brand and history Delta still until now challenging competitors.

Flights on time * Inof flight are on time which means 80, 89% of all the flights that Delta operates arrive just in time.

Download
Delta airlines contact center analyisis
Rated 5/5 based on 29 review